Refund Policy

1.1 Codebox offers a 14-day money-back guarantee for all new SendPit subscriptions. If you are not completely satisfied with our service within the first 14 days of your initial subscription purchase, you may request a full refund.

1.2 This guarantee applies to:

• ✓ First-time subscription purchases (monthly or annual plans)
• ✓ Plan upgrades made within 14 days of initial purchase

1.3 The 14-day period begins on the date your payment is processed, not when you first sign up for a free trial (if applicable).

1.4 No reason is required to request a refund within the guarantee period. We believe in our product and want you to be fully satisfied.

2.1 To request a refund, please contact our support team using one of the following methods:

2.2 When requesting a refund, please include:

• • Your account email address
• • The date of your purchase
• • Your order/transaction ID (if available)

2.3 We aim to respond to all refund requests within 1-2 business days.

3.1 Once your refund request is approved, the refund will be processed through our payment provider, Paddle.

3.2 Processing Time: Refunds typically take 5-10 business days to appear in your account, depending on your payment method and financial institution.

3.3 Refund Method: Refunds are issued to the original payment method used for the purchase. We cannot issue refunds to a different payment method.

3.4 Currency: Refunds are processed in the same currency as the original transaction. Any currency conversion fees charged by your bank are not refundable.

3.5 Confirmation: You will receive an email confirmation once your refund has been processed.

4.1 You may cancel your SendPit subscription at any time through your account settings or by contacting our support team.

4.2 Access After Cancellation: When you cancel your subscription:

• • You retain full access to paid features until the end of your current billing period
• • No further charges will be made to your payment method
• • Your account will revert to the free tier (if available) after the billing period ends

4.3 No Partial Refunds: Cancellations made after the 14-day guarantee period do not qualify for a refund of unused time. You will continue to have access until your current billing period expires.

4.4 Reactivation: If you change your mind, you can reactivate your subscription at any time. Previous subscription data may be retained for a limited period to facilitate reactivation.

5.1 The following are not eligible for refunds:

• ✗ Subscription renewals - Automatic renewals after the initial subscription period
• ✗ Requests after 14 days - Refund requests made more than 14 days after the initial purchase
• ✗ Partial billing periods - Pro-rated refunds for unused portions of a billing cycle
• ✗ Terminated accounts - Accounts terminated for violation of our Terms and Conditions
• ✗ Abuse of refund policy - Repeated refund requests indicating policy abuse

5.2 Codebox reserves the right to deny refund requests that do not meet the criteria outlined in this policy.

6.1 We encourage you to contact us directly before initiating a chargeback with your bank or credit card company. We are committed to resolving any issues promptly.

6.2 If a chargeback is filed without first contacting us, we reserve the right to:

• • Suspend or terminate your account immediately
• • Dispute the chargeback with supporting documentation
• • Pursue recovery of any fees incurred due to the chargeback

6.3 Chargebacks found to be fraudulent may result in permanent account termination and potential legal action.

7.1 All payments and refunds for SendPit are processed through Paddle.com Market Limited ("Paddle"), our authorized Merchant of Record.

7.2 Paddle handles:

• • Payment processing and security
• • Refund disbursement
• • Invoicing and receipts
• • Tax compliance and collection

7.3 For payment-specific inquiries, you may also contact Paddle directly. However, we recommend contacting Codebox support first for the fastest resolution.

7.4 By purchasing a subscription, you agree to Paddle's Terms of Service and Privacy Policy.

If you have any questions about this Refund Policy or need assistance with a refund request, please contact Codebox:

We aim to respond to all inquiries within 1-2 business days.